This policy applies to all staff, including senior managers, paid staff, volunteers and seasonal workers, agency staff, students or anyone working on behalf of Atlas Camps.

The purpose of this policy:

Atlas Camps believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice in a way that protects children.

We recognise that:

We will seek to keep children and young people safe by:

Child Protection

Our child protection policy follows that of the Gloucestershire Safeguarding Children Board. During our camp, if any member of staff becomes concerned about the health and wellbeing of any child with us, the following protocol will be adhered to:

If a Professional has a concern about the wellbeing of a child (or unborn baby), then follow the General Procedures provided.

Professional discusses concerns with Camp Manager, who then contacts the Designated Safeguarding Lead (Area Manager) to decide next steps.

Professional discusses concerns with parents/carers of the child and explains what steps they will take next (if this does not put the child at further risk or affect a police investigation).

Professional seeks advice or makes a request for service through the Children's Helpdesk: - 01452 426565.

Professional can discuss concerns in principle with a social worker or social work manager and receive advice about whether a referral is appropriate or whether there are alternative ways of addressing their concern.

Basic information is given to the Children’s Helpdesk. You will be asked to complete a Multi Agency Referral Form. This is passed on to a social work team and the caller will be contacted by a social worker within 24 hours (unless there are immediate risks in which case the professional will be put through to a social work team straight away). The social work team will discuss whether the referral is appropriate and what action can/will be taken.

This procedure will be used in scenarios where there is no direct/immediate concern for the child’s wellbeing. However, if the Designated Safeguarding Lead (Area Manager) suspects that there is an immediate threat to the child’s safety and/or wellbeing, then the concern will be reported immediately to the police.


If a member of staff receives an allegation or has a concern about the behaviour of a member of staff working or volunteering with children and that concern could amount to:

a) a member of staff or volunteer has behaved in a way that has harmed a child, or may have harmed a child, or

b) possibly committed a criminal offence against or related to a child, or

c) behaved towards a child or children in a way that indicates s/he is unsuitable to work with children

Then that member of staff will:

Report the concern to the most senior person not implicated in the allegation.

Complete a written record of the nature and circumstances surrounding the concern, including any previous concerns held. Include where the concern came from and brief details only.

Always contact the Local Authority Designated Officer (LADO) for advice prior to investigating the allegation. This is because it might meet the criminal threshold and so your investigation could interfere with a Police or Social Care investigation.

Local Authority Designated Officer (LADO) – Tel: 01452 426994. The LADO will offer advice on any immediate action required and will assist with employment and safeguarding issues.

If, after your initial discussion with the LADO, it is agreed that the allegation meets the criteria, a multi-agency meeting will be convened and you will be invited. This might result in a criminal investigation, a Social Care investigation and/or an investigation to inform whether disciplinary action is required. If it is agreed that the allegation does not meet the criteria, the LADO will record the initial discussion and send it to you for your records. Any further action will be taken within your setting if necessary

Further meetings might be required and these will be convened by the LADO, with your input at all times. Further information on the Allegations Management process can be found in the Government Document: Working Together to Safeguard Children 2018 and the South West Procedures.

Any allegations made will be dealt with immediately by the senior management team of Atlas Camps.

Staff Code of Conduct

All staff members of Atlas Camps must adhere to the following code of conduct:

Staff Phone, Photo & Video Use

During our camps, we will sometimes take videos and pictures for the following reasons:

These photos and/or videos will never:

We will never take any photographs or videos without prior consent from the parent/guardian.

If after we have gained consent, you (as a parent or guardian) are unhappy with any photo or video that we have used, you have the right to ask us to take it down and to stop using it, which we will comply with immediately.

The pictures and/or videos will only be taken by members of staff who have had the appropriate safeguarding training. No pictures or videos will ever be stored on personal phones or cameras.

Use of mobile phones:

Due to the threats that mobile phones now pose to safeguarding children, all personal phones are to be kept in a secure place, away from children. Staff members only have access to these during their breaks.

In the event of an emergency, the venue phone - which doesn’t have the facility to take or record images - will be used.

1st Aid & Injury

Each camp venue will have at least one level 3, paediatric first aid trained member of staff on-site.

Our procedures for the following injuries are as follows:

1) Full assessment by 1st aider 2) Phone call to parent to inform 3) Bump note issue

1) 1st aid administered 2) Phone call to parent to come and take child to hospital

1) Full assessment by 1st aider 2) Bump note issued to be shown to parent/guardian at the end of the day

1) 1st aid administered 2) Phone call to parent to come and take child to hospital

1) Emergency 1st aid deployed 2) Ambulance called for 3) Phone call to parent 4) Member of staff travelling with child to hospital

Phone call to parent to come and pick child up and to not return to camp for at least 48 hours

Phone call home to inform parent and discuss plan of action

Child Behaviour

We strive to create a highly enjoyable and safe environment for each and every child. We achieve this by ensuring that every child in our care abides by our 5 golden rules:

  1. Have fun

  2. Make sure other children have fun

  3. Treat everyone with respect and be on our best behaviour

  4. Put our all in to everything that we do

  5. Be kind to everyone

If children are falling short of our behaviour expectations, we look to support that child by reminding them of our expectations and enforcing the following disciplinary procedures:

Warning / reminder of expectations

Time out - two minute exclusion from the activity, sat to the side

Phone call home

Exclusion – phone call home to collect the child

Safer Recruitment

When it comes to the recruitment of staff and helping us to ensure that all children in our care have an enjoyable and safe time at Atlas Camps, we adhere to the following:

DBS Policy

Atlas Camps Limited operate the following policy in relation to DBS checks:

Early/Late Pickup

Atlas Camps Ltd. operate normally between the hours of 9am and 4pm, with the option of early drop off at 8am and late stay until 5pm. If a booking is made, it is expected that drop off and collection will be no more than 5 minutes outside of the hours booked.

Failure to adhere to these requirements will result in:

Atlas Camps will not accept any child before the hours of 8am.

In the event where a child is not collected by 5pm, our ‘No Pickup Policy’ will be implemented.

No Pickup

In the event where a child has not been collected by 5pm, our Camp Manager will make contact with the parents to establish a plan of action.

If there is no contact from the parents/guardian, or the Camp Manager has failed to get hold of the parents/guardian by using all contact information left with us, then the child will remain in our care until 6pm.

From 6pm, if there is still no contact with the parent/guardian and the child has still not been collected, we will contact Gloucestershire Safeguarding Children Board and take advice from them.

Our Camp Manager will then record this in our Incident Report Form.

Upon contact with GSCB, our Camp Manager will then contact Ofsted, as any significant event needs to be registered with Ofsted.

Lost Child Procedure

Children's safety is paramount at Atlas Camps. We will ensure the security of children is maintained at all times by having adequate supervision in place. If a child however does go missing, the procedure below will be followed while ensuring that all camp members are safe and secure.

If a child is missing, staff will:

If the child is not found, the Camp Manager will:

The Camp Manager will talk to the staff and children to find out when and where the child was last seen and record this.

The Camp Manager will contact the Head of Operations and report the incident. The Directors and Senior Leadership Team (SLT) will carry out an investigation.

In the case of a missing child it is important that staff keep calm and do not let the other children become anxious.

SLT will take written statements from all the staff that were present. It is important that:

Staff will not discuss any missing child incident with the press without permission from the Head of Operations.


The three main types of bullying are:

To create an anti-bullying culture, Atlas Camps ensure that:

Staff expectations:

  1. Staff are to identify any changes in behaviour of the children in our care

  2. Staff are to be approachable and offer a safe place for children to talk

  3. Staff are to take all comments and issues seriously. Never dismiss a case of potential bullying as 'its just kids playing' or 'its just part of growing up'

  4. Staff are to record all comments or accusations of bullying on the Anti-Bullying form provided in the camp management folder

In case of concern whereby a situation needs to be further investigated, all staff must pass on comments made to their Camp Manager. From there, the Camp Manager is to ensure that the issue is then reported to Designated Safeguarding Lead (DSL) and that parents of all parties are informed.

If the DSL feels that the severity of the situation needs to be taken further, in the case of physical bullying, Atlas Camps will make a judgement as to whether the police need to be informed, or, in the case of adult involvement, whether the Gloucestershire Safeguarding Board need to be made aware.


Our E-safety policy is designed to protect all children in our care from the potential dangers of unsuitable online content. In line with our phone, tablet and gadget policy, we work to ensure that only suitable content is accessed by the children in our care and that we have a clear policy for the children if they, for any reason, are disturbed or upset by content accessed during their time with us or at home.

The 5 key areas in our E-safety policy are:

In the case of any of the above policy points becoming an issue in a young person's day or life, we encourage them to speak to a staff member at camp to voice their concerns. All staff are encouraged to note any changes in behaviour of the children in our care, as this can be an indicator of online abuse or similar

To ensure that the Internet is safely used, all children must only use gadgets under the supervision of an adult at camp, as content cannot be filtered.

Further to the protection of the children via our policy above, all adults on site are not to use personal phones during the working day with Atlas Camps.

Child Gadget Acceptable Use

All children in the care of Atlas Camps will follow our phone, tablet and gadget policy when at camp.

Atlas Camps policy for children's use of phones, tablets and gadgets is as follows:

Atlas Camps strongly recommend that children do not bring phones, tablets and gadgets to camp. However, they are welcome to as long as the above terms and conditions are adhered to. If our policy is not met, the phone, tablet or gadget will be confiscated and returned to the parent/carer at the end of the day.

Camp Managers may wish to operate a no gadget policy at their discretion.

Administering Medicines

In order to allow our staff to administer medicine to your child in loco parentis, we require that you sign the 'Administering Medicines' form, authorising us to do so. This form can be obtained from a Camp Manager and must be signed before any medicine can be administered by one of our level 3 paediatric first-aid trained members of staff.

Please note, where the administration of medicine requires prior medical or technical knowledge, our members of staff will not be able to perform the administration.


Atlas Camps understands that there may be situations that arise in which you have to change your booking arrangements.

Due to staff/child ratios however, there may be a scenario where you will still be charged for your place and we will not be able to offer a refund.

Our refund policy is:

As the consumer, we fully recognise your right to refund if you are not satisfied with the service provided, as long as your expectations of service are in line with the description of services offered.



Any complaint about the management or day to day operations of Atlas Camps will be taken seriously and professionally

We strive to create the best possible environment for every child who is in our care, and this means reacting proactively and swiftly to any concerns that arise from the delivery of our camps.

Whether the complaint is verbal or written, every complaint will be:

We are an open and respectful organisation. Therefore, if the situation can be avoided (or rectified) before it escalates into a complaint, we would encourage you to raise your concern with us as soon as possible.

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0800 772 0743

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