This policy applies to all staff, including senior managers, paid staff, volunteers and seasonal workers, agency staff, students or anyone working on behalf of Atlas Camps.
The purpose of this policy:
To protect children and young people who attend any Atlas Camps setting
To provide staff and volunteers with the overarching principles that guide our approach to child protection
Atlas Camps believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice in a way that protects children.
We recognise that:
The welfare of the child/young person is paramount
All children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientaon or identity, have the right to equal protection from all types of harm or abuse
Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare
We will seek to keep children and young people safe by:
Valuing them, listening to and respecting them
Adopting child protection practices through procedures and a code of conduct for staff and volunteers
Providing effective management for staff and volunteers through supervision, support and training
Recruiting staff and volunteers safely, ensuring all necessary checks are made
Sharing information about child protection and good practice with children, parents, staff and volunteers
Sharing concerns with agencies who need to know, and involving parents and children appropriately
Our child protection policy follows that of the Gloucestershire Safeguarding Children Board. During our camp, if any member of staff becomes concerned about the health and wellbeing of any child with us, the following protocol will be adhered to:
This procedure will be used in scenarios where there is no direct/immediate concern for the child’s wellbeing. However, if the Designated Safeguarding Lead (Area Manager) suspects that there is an immediate threat to the child’s safety and/or wellbeing, then the concern will be reported immediately to the police.
If a member of staff receives an allegation or has a concern about the behaviour of a member of staff working or volunteering with children and that concern could amount to:
a) a member of staff or volunteer has behaved in a way that has harmed a child, or may have harmed a child, or
b) possibly committed a criminal offence against or related to a child, or
c) behaved towards a child or children in a way that indicates s/he is unsuitable to work with children
Then that member of staff will:
Any allegations made will be dealt with immediately by the senior management team of Atlas Camps.
All staff members of Atlas Camps must adhere to the following code of conduct:
Treat all children with equal concern and with respect and dignity
Always put the welfare of each child first
Build balanced relationships based on mutual trust which empowers children to share in the decision-making process
Ensure that if any form of manual/physical support is required, it should be provided openly and according to the child’s needs as identified in partnership working with parents and other relevant professionals involved in the child’s care
Make activities inclusive, fun, enjoyable and promote fair play
Be an excellent role model
Recognise the developmental needs and capacity of children including those with additional needs - avoiding excessive training or competition and not pushing them against their will. Providing opportunities that will challenge but are achievable
Ensure each and every child has the best possible time with Atlas Camps
Be punctual, where clean and appropriate uniform at all times
During our camps, we will sometimes take videos and pictures for the following reasons:
To update our social media pages, letting parents know how their children are getting on and what activities they are participating in.
To produce promotional material
Updating our website, which is https://www.atlascamps.co.uk
These photos and/or videos will never:
Include names or other personal information
Be sold on to third parties
Be used for any other purpose other than to promote Atlas Camps
We will never take any photographs or videos without prior consent from the parent/guardian.
If after we have gained consent, you (as a parent or guardian) are unhappy with any photo or video that we have used, you have the right to ask us to take it down and to stop using it, which we will comply with immediately.
The pictures and/or videos will only be taken by members of staff who have had the appropriate safeguarding training. No pictures or videos will ever be stored on personal phones or cameras.
Use of mobile phones:
Due to the threats that mobile phones now pose to safeguarding children, all personal phones are to be kept in a secure place, away from children. Staff members only have access to these during their breaks.
In the event of an emergency, the venue phone - which doesn’t have the facility to take or record images - will be used.
Each camp venue will have at least one level 3, paediatric first aid trained member of staff on-site.
Our procedures for the following injuries are as follows:
We strive to create a highly enjoyable and safe environment for each and every child. We achieve this by ensuring that every child in our care abides by our 5 golden rules:
Make sure other children have fun
Treat everyone with respect and be on our best behaviour
Put our all in to everything that we do
Be kind to everyone
If children are falling short of our behaviour expectations, we look to support that child by reminding them of our expectations and enforcing the following disciplinary procedures:
When it comes to the recruitment of staff and helping us to ensure that all children in our care have an enjoyable and safe time at Atlas Camps, we adhere to the following:
Every staff member must have an enhanced DBS, adhering to our policy below (titled 'DBS Policy')
The DBS must be renewed every 3 years and a self-disclosure form must be signed annually
A minimum of 2 references are obtained for all potential members of staff, ensuring that they are up to date
All potential employees are checked to see if they have the right to work in the UK
Further checks are carried out on people who have worked - or are working - abroad
All qualifications are checked and verified
Atlas Camps Limited operate the following policy in relation to DBS checks:
All Staff: All workers working on behalf of Atlas Camps Limited will be required to complete a DBS check carried out by Atlas All-Stars Limited prior to commencing work with Atlas. This DBS must be renewed every 3 years, with a self-disclosure form signed annually.
Online Update Service: In the case of an individual holding an online update service DBS, we will not require staff to hold a DBS carried out by Atlas, we will simply need their DBS number, date of issue and the organisation who issued their DBS. Atlas Camps Limited will then carry out an online check of all update service DBS checks on or before the first day of each period of work staff undertake for Atlas Camps Limited.
Self-Disclosure Form: All staff will be required to complete and sign a self-disclosure form annually for Atlas Camps Limited.
Atlas Camps Ltd. operate normally between the hours of 9am and 4pm, with the option of early drop off at 8am and late stay until 5pm. If a booking is made, it is expected that drop off and collection will be no more than 5 minutes outside of the hours booked.
Failure to adhere to these requirements will result in:
Firstly, a verbal request to ensure it doesn’t happen again
Secondly, a £10 early drop off or late pick up charge for each occasion thereafter.
Atlas Camps will not accept any child before the hours of 8am.
In the event where a child is not collected by 5pm, our ‘No Pickup Policy’ will be implemented.
In the event where a child has not been collected by 5pm, our Camp Manager will make contact with the parents to establish a plan of action.
If there is no contact from the parents/guardian, or the Camp Manager has failed to get hold of the parents/guardian by using all contact information left with us, then the child will remain in our care until 6pm.
From 6pm, if there is still no contact with the parent/guardian and the child has still not been collected, we will contact Gloucestershire Safeguarding Children Board and take advice from them.
Our Camp Manager will then record this in our Incident Report Form.
Upon contact with GSCB, our Camp Manager will then contact Ofsted, as any significant event needs to be registered with Ofsted.
Children's safety is paramount at Atlas Camps. We will ensure the security of children is maintained at all times by having adequate supervision in place. If a child however does go missing, the procedure below will be followed while ensuring that all camp members are safe and secure.
If a child is missing, staff will:
Alert Camp Manager
Camp Manager will ensure that the Head of Operations and staff are informed
Register is checked to make sure no other child has gone astray and children are kept together
A thorough search of the building and grounds is carried out by the Camp Manager, with walkie talkie to relay communications
If the child is not found, the Camp Manager will:
Make contact with the child's parent/guardian to see if they have returned there
The Camp Manager will talk to the staff and children to find out when and where the child was last seen and record this.
The Camp Manager will contact the Head of Operations and report the incident. The Directors and Senior Leadership Team (SLT) will carry out an investigation.
In the case of a missing child it is important that staff keep calm and do not let the other children become anxious.
SLT will take written statements from all the staff that were present. It is important that:
All staff are fairly treated and given support while feeling vulnerable
A full written report of the incident is recorded
A conclusion is drawn as to how the breach of security happened
The incident is reported under RIDDOR arrangements
A full review of the venue's risk assessment will take place
Staff will not discuss any missing child incident with the press without permission from the Head of Operations.
The three main types of bullying are:
To create an anti-bullying culture, Atlas Camps ensure that:
We have a zero tolerance stance on minor bullying. Eg. Name calling
We deal with incidents immediately and seriously, regardless of their severity
We show interest and never ignore the concerns of the children in our care
We closely monitor onward interaction of the children involved
Staff are to identify any changes in behaviour of the children in our care
Staff are to be approachable and offer a safe place for children to talk
Staff are to take all comments and issues seriously. Never dismiss a case of potential bullying as 'its just kids playing' or 'its just part of growing up'
Staff are to record all comments or accusations of bullying on the Anti-Bullying form provided in the camp management folder
In case of concern whereby a situation needs to be further investigated, all staff must pass on comments made to their Camp Manager. From there, the Camp Manager is to ensure that the issue is then reported to Designated Safeguarding Lead (DSL) and that parents of all parties are informed.
If the DSL feels that the severity of the situation needs to be taken further, in the case of physical bullying, Atlas Camps will make a judgement as to whether the police need to be informed, or, in the case of adult involvement, whether the Gloucestershire Safeguarding Board need to be made aware.
Our E-safety policy is designed to protect all children in our care from the potential dangers of unsuitable online content. In line with our phone, tablet and gadget policy, we work to ensure that only suitable content is accessed by the children in our care and that we have a clear policy for the children if they, for any reason, are disturbed or upset by content accessed during their time with us or at home.
The 5 key areas in our E-safety policy are:
Abusive images of children
A child or young person being groomed
Exposure to pornographic images or other offensive material
The use of the internet, and in particular social media sites, to engage children in extremist ideologies
Indecent or inappropriate messages sent via text, email or social media
In the case of any of the above policy points becoming an issue in a young person's day or life, we encourage them to speak to a staff member at camp to voice their concerns. All staff are encouraged to note any changes in behaviour of the children in our care, as this can be an indicator of online abuse or similar
To ensure that the Internet is safely used, all children must only use gadgets under the supervision of an adult at camp, as content cannot be filtered.
Further to the protection of the children via our policy above, all adults on site are not to use personal phones during the working day with Atlas Camps.
All children in the care of Atlas Camps will follow our phone, tablet and gadget policy when at camp.
Atlas Camps policy for children's use of phones, tablets and gadgets is as follows:
Children can bring phones, tablets and gadgets to camp at their own risk, with parent’s permission
Children are encouraged to engage fully and interact with the other children at camp. With this in mind, children will only be able to use their phone, tablet or gadget during allocated times and for a maximum of 15 minutes at any time
Children are not to use their phone, tablet or gadget to take photos or record videos at any time
Atlas Camps strongly recommend that children do not bring phones, tablets and gadgets to camp. However, they are welcome to as long as the above terms and conditions are adhered to. If our policy is not met, the phone, tablet or gadget will be confiscated and returned to the parent/carer at the end of the day.
Camp Managers may wish to operate a no gadget policy at their discretion.
In order to allow our staff to administer medicine to your child in loco parentis, we require that you sign the 'Administering Medicines' form, authorising us to do so. This form can be obtained from a Camp Manager and must be signed before any medicine can be administered by one of our level 3 paediatric first-aid trained members of staff.
Please note, where the administration of medicine requires prior medical or technical knowledge, our members of staff will not be able to perform the administration.
Atlas Camps understands that there may be situations that arise in which you have to change your booking arrangements.
Due to staff/child ratios however, there may be a scenario where you will still be charged for your place and we will not be able to offer a refund.
Our refund policy is:
Atlas Camps Ltd. operates a tiered refund policy
Once you have made your booking, you have the right to a 100% refund for the 48 hours following the date and time that you made your booking
After this period, Atlas Camps Ltd. offer a 50% refund for cancelled bookings up to 48 hours before your child is due to attend
Within 48 hours of attending camp, no refunds will be offered
As the consumer, we fully recognise your right to refund if you are not satisfied with the service provided, as long as your expectations of service are in line with the description of services offered.
OFSTED CONTACT NUMBER FOR COMPLAINTS: 0300 123 1231
Any complaint about the management or day to day operations of Atlas Camps will be taken seriously and professionally
We strive to create the best possible environment for every child who is in our care, and this means reacting proactively and swiftly to any concerns that arise from the delivery of our camps.
Whether the complaint is verbal or written, every complaint will be:
Recorded (including the outcome of the complaint)
Investigated as a matter of urgency
Easily accessible for Ofsted and management to review
Followed through and the outcome of the complaint will be relayed to the complainant
We are an open and respectful organisation. Therefore, if the situation can be avoided (or rectified) before it escalates into a complaint, we would encourage you to raise your concern with us as soon as possible.