AFTERCARE FAQs

Our after-school clubs are designed to make life easier for families and more enjoyable for children. Below you'll find answers to common questions about how our sessions run, what's included, and how we create a fun, relaxed space for children to unwind after the school day.

Frequently Asked Booking Questions

To register your child, head on over to our create an account section, it's free and easy to do. which is free and easy to do!

We accept the following methods of payment:

Yes! After the first child, each additional child receives a discount.

Yes! We accept the following childcare voucher providers:

  • Apple Vouchers
  • Bravo Benefits (formerly Busy Bees)
  • Care4
  • Computershare
  • Co-operative
  • Edenred
  • Faircare
  • Fideliti
  • Kiddivouchers
  • RG Childcare
  • Sodexo
If your voucher provider is not on this list, fear not, as we are Ofsted registered, we just need their details and we can get setup with them.

If you are unsure about what childcare vouchers are, please see our dedicated childcare vouchers page.

Yes!

To pay by tax-free childcare, all you need to do is select the 'Tax-Free Childcare' option at the payment method stage of checkout. You will then need to enter your unique tax-free childcare reference in the box supplied.

To find out more about tax-free childcare - including what it is and how to apply for it - please see our dedicated tax-free childcare page.

Yes!

To change your booking, all you need to do is email us in with the changes you require. Please send your email to: info@atlascamps.co.uk and we will do what we can to help.

Head on over to your account, select the date you wish to cancel and then click 'confirm'. If you experience any difficulties, please email info@atlascamps.co.uk and our team will be happy to assist you.

For all our terms and conditions, please head on over to our policies page.

Frequently Asked Aftercare Questions

Our aftercare service is open to the whole school, from reception to year 6. Please note that this service is exclusively for the children of the host school.

During every school term.

No - we're very flexible! You can book sessions ad-hoc as needed, or if you prefer, you can pre-book as many sessions as you like for the term once they are released. There's no requirement to commit to the whole term in advance.

Yes

To find out what a typical session is like, please go to our A typical session section on our Aftercare page.

You can book an aftercare session anytime up until 3pm on the day, though we recommend booking a little earlier if you can. This helps us make sure our registers are up to date and your child is ready to join smoothly.

Yes! Every child attending our aftercare sessions is offered a healthy, balanced snack.

1:13

The children are grouped by the activity they have chosen. Because at Atlas, children will always have a choice.

Collection times are listed on the booking page for the setting you are collecting from. You will also find the collection time clearly stated on your booking confirmation for easy reference.

Please see our policy on sickness and injury.

Yes - Each setting must have at least one level-3 paediatric first aid trained staff member on site.

Yes - There is a medical field to fill in on your booking for your child. If you feel you would also like to discuss this with Atlas, you can do so by calling the office to discuss before your child attends Atlas.

Please see our emergency procedures.

At Atlas, your child's health and wellbeing come first. If your child needs medication during their time with us, we'll make sure it's handled safely, correctly and with the utmost care.

Before we can administer any medication, parents or guardians must complete and sign an “Administering Medicines” form. This ensures we have clear permission and full details about the medicine and dosage required.

Only staff who hold Level 3 Paediatric First Aid training are permitted to administer medication.

Please note that we're unable to give medicines that require specialist medical or technical training.

All medication must be handed directly to a member of staff on arrival — children must not keep medication in their bags.

To help us keep your child safe, please:

  • Clearly label all medication with your child's name and dosage.

  • Provide written instructions on when and how it should be given.

  • Let us know about any allergies or possible side effects.

Our aim is to make sure every child who needs medication during camp is supported with care, attention and professionalism — giving you peace of mind that they're in safe hands.

If you need to get hold of your child during an aftercare session, please ring the aftercare phone. This number will be on your booking confirmation.

Yes. You are free to collect at any time.

Please see our late pickup policy for our policy on late pickups. If a child is not collected by the end of the session, Atlas follows a No Pickup Policy.

Yes - Ensure the adult collecting your child knows the password set at registration for collection.

Yes - Our settings are all Ofsted registered. Ofsted oversee and approve our procedures for safeguarding, staff vetting, and the management of facilities.

Whilst there's no set legal age for this, for safeguarding reasons we don't advise children under 11 to walk home alone.

If you believe your child is ready and the route is safe, please tick the 'Self Checkout' box on the collection form to give consent and take responsibility for their journey home.

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