HOLIDAY CLUB FAQs

We know that choosing the right holiday club is an important decision, and you're bound to have a few questions along the way! Below you'll find answers to the most common queries from parents — from what to bring each day, to how we keep children safe, happy, and having fun throughout their time with us.

Frequently Asked Booking Questions

To register your child, head on over to our create an account section, it's free and easy to do. which is free and easy to do!

We accept the following methods of payment:

Yes! After the first child, each additional child receives a discount.

Yes! We accept the following childcare voucher providers:

  • Apple Vouchers
  • Bravo Benefits (formerly Busy Bees)
  • Care4
  • Computershare
  • Co-operative
  • Edenred
  • Faircare
  • Fideliti
  • Kiddivouchers
  • RG Childcare
  • Sodexo
If your voucher provider is not on this list, fear not, as we are Ofsted registered, we just need their details and we can get setup with them.

If you are unsure about what childcare vouchers are, please see our dedicated childcare vouchers page.

Yes!

To pay by tax-free childcare, all you need to do is select the 'Tax-Free Childcare' option at the payment method stage of checkout. You will then need to enter your unique tax-free childcare reference in the box supplied.

To find out more about tax-free childcare - including what it is and how to apply for it - please see our dedicated tax-free childcare page.

Yes!

To change your booking, all you need to do is email us in with the changes you require. Please send your email to: info@atlascamps.co.uk and we will do what we can to help.

Head on over to your account, select the date you wish to cancel and then click 'confirm'. If you experience any difficulties, please email info@atlascamps.co.uk and our team will be happy to assist you.

For all our terms and conditions, please head on over to our policies page.

Frequently Asked Holiday Club Questions

Our holiday clubs are open to all children reception aged 4 to 14. With the exception of our EYFS camps. For our EYFS camps, we are able to accept children aged 3, who will be turning 4 this academic year.

During every school holiday. Please note that during the Christmas holidays we operate satellite sites covering the Gloucestershire and Oxfordshire area.

No

Yes

To find out what a typical day is like, please go to our A typical holiday camp day section on our Holiday Clubs page.

No! You are free to book as many or as few days you require.

Yes. We offer an early drop off from 8am and a late stay up to 5pm.

3-5 1:8
5+ 1:13

The children are grouped by the activity they have chosen. Because at Atlas, children will always have a choice.

Yes!

No. Children will need to arrive at camp with a well-stocked lunch and fully-charged water bottle ready for play.

For camp, your child will need:
  • Well-stocked lunchbox
  • Fully-charged water bottle
  • Weather appropriate clothing
  • Spare pair of named clothing
  • Sun cream and hat on the hot days

We are proud to be a smartphone free camp. Please see our child gadget acceptable use policy.

Please see our policy on sickness and injury.

Yes - Each camp venue must have at least one level-3 paediatric first aid trained staff member on site.

Yes - There is a medical field to fill in on your booking for your child. If you feel you would also like to discuss this with Atlas you can do so by speaking with the Camp manager at drop off or by calling the office to discuss before your child attends camp.

Please see our emergency procedures.

At Atlas Camps, your child's health and wellbeing come first. If your child needs medication during their time with us, we'll make sure it's handled safely, correctly and with the utmost care.

Before we can administer any medication, parents or guardians must complete and sign an “Administering Medicines” form. This ensures we have clear permission and full details about the medicine and dosage required.

Only staff who hold Level 3 Paediatric First Aid training are permitted to administer medication.

Please note that we're unable to give medicines that require specialist medical or technical training.

All medication must be handed directly to a member of staff on arrival — children must not keep medication in their bags.

To help us keep your child safe, please:

  • Clearly label all medication with your child's name and dosage.

  • Provide written instructions on when and how it should be given.

  • Let us know about any allergies or possible side effects.

Our aim is to make sure every child who needs medication during camp is supported with care, attention and professionalism — giving you peace of mind that they're in safe hands.

Yes - You can call the camp directly — each site has a designated camp phone number (listed in your booking confirmation or on the Atlas Camps website).

Yes. Tell the Camp Manager at drop-off the time you'll pick up your child. Call the camp on arrival to gain access.

Normal Day: 9:00 AM - 4:00 PM
Early Drop-Off: 8:00 AM (extra fee)
Late Stay: 5:00 PM (extra fee)

Please see our early/late pickup policy for our policy on early arrivals or late pickups. If a child is not collected by 5:00 PM, Atlas Camps follows a No Pickup Policy.

Yes - Ensure the adult collecting your child knows the password set at registration for collection.

Yes - Our Camps are all Ofsted registered. Ofsted oversee and approve our procedures for safeguarding, staff vetting, and the management of facilities.

Yes - Please contact the Camp directly, as soon as possible to check if the item has been found and to arrange collection.

If you realise something is missing after the Camp has finished, please contact Head Office — all lost property is returned there at the end of each Camp.

We follow a nut-free policy to help keep all children safe. Please do not include nuts or nut-based items in lunchboxes.

Please let us know when booking if your child has an EHCP by contacting the head office.

Children needing 1:1 support can be accompanied by their term-time carer/support worker, provided we receive all safer recruitment checks (references and enhanced DBS) at least 14 days before camp.

We cannot provide intimate or personal care (e.g., toileting) within normal staffing ratios.

Whilst there's no set legal age for this, for safeguarding reasons we don't advise children under 11 to walk home alone.

If you believe your child is ready and the route is safe, please tick the 'Self Checkout' box on the collection form to give consent and take responsibility for their journey home.

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